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Account and Data Deletion

At Lixio, we respect your right to control your personal data. This page provides clear instructions on how to request the deletion of your account and all associated data from our platform.

How to Delete Your Account

We provide two convenient methods for you to request account and data deletion:

📱 Method 1: In-App Deletion

You can delete your account directly from the Lixio mobile app:

Open the Lixio app on your device
Navigate to Settings (tap your profile icon)
Scroll down and tap Account Settings
Tap Delete Account
Confirm your decision by following the on-screen prompts
Re-authenticate if required (for security purposes)

✓ Instant Processing: Your account will be deleted immediately after confirmation.

✉️ Method 2: Email Request

If you prefer to request deletion via email or are unable to access the app:

Send from your registered email address - You must send the request from the same email address associated with your Lixio account
Use the subject line: "Account Deletion Request"
Include a clear statement requesting account deletion
We will verify your identity (may require additional verification for security)
Your request will be processed within 30 days
You'll receive a confirmation email once the deletion is complete

🔒 Security Note: For your protection, deletion requests must be sent from the email address registered with your Lixio account. If you no longer have access to that email, we may require additional verification steps (such as answering security questions or providing proof of identity).

📧 Email support@lixio.app

What Data Will Be Deleted?

When you delete your account, the following data will be permanently removed from our systems:

Account Information: Email address, name, user ID, and authentication credentials
Profile Data: Display name, profile settings, and preferences
Learning Progress: Completed lessons, vocabulary progress, and achievement data
User-Generated Content: Any personal notes or custom content you've created
Usage Data: App usage statistics and analytics tied to your account
Invite Codes: Any invite codes associated with your account

⚠️ Important: Account deletion is permanent and cannot be undone. All your learning progress and data will be lost forever.

Data Retention and Processing Timeline

We are committed to processing your deletion request promptly:

In-App Deletion: Your data is deleted immediately upon confirmation
Email Deletion Request: Processed within 30 days of receipt
Backup Systems: Data may remain in backup systems for up to 90 days for technical recovery purposes, after which it is permanently purged
Legal Retention: Some data may be retained for legal compliance purposes (e.g., transaction records for tax purposes) as required by law

What Happens After Deletion?

Once your account is deleted:

You will be immediately logged out of all devices
Your email address will be freed up and can be used to create a new account in the future
Any active subscriptions or purchases will be cancelled (no refunds for unused time)
You will no longer receive any communications from Lixio (unless you sign up again)
Your learning progress cannot be recovered

Alternatives to Account Deletion

If you're considering deletion but aren't sure, here are some alternatives:

Temporary Break: Simply log out of the app. Your data will be preserved, and you can return anytime
Reduce Data Sharing: Adjust privacy settings in the app to limit data collection
Email Preferences: Unsubscribe from emails while keeping your account active

Data Portability

Before deleting your account, you have the right to request a copy of your data. To do so:

Email support@lixio.app with the subject "Data Export Request"
We'll provide your data in a machine-readable format (JSON) within 30 days
You can then delete your account using either method above

Questions or Concerns?

If you have any questions about account deletion or data privacy, please don't hesitate to contact us:

Email: support@lixio.app
Privacy Policy: View our full Privacy Policy
Terms of Service: View our Terms of Service

Your Privacy Matters: We are committed to protecting your privacy and honoring your data rights. Account deletion requests are processed with the highest priority.

Last Updated: November 2025